Shipping policy
SHIPPING POLICY
Solstice Patio | Outdoor Living Accessories
Brand/Store: Solstice Patio (h5gm5i-
gw.myshopify.com)
Operating Entity: LINX EQUITY PTY LTD
Address: 19 Niagara Ln, Melbourne VIC 3000,
Australia
Support Email: [email protected]
At Solstice Patio, operated by LINX EQUITY PTY LTD, we are committed to delivering high-quality outdoor accessories
—including waterproof cushions & pillows, durable outdoor rugs, and protective furniture covers—safely and efficiently to
your doorstep. Please review our shipping terms and delivery details below.
1. ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order
confirmation email. You will receive another notification with tracking details once your order has shipped.
2. SHIPPING RATES & DELIVERY ESTIMATES
We offer flexible shipping options depending on your location and total order value. Estimated transit times are calculated
after the package leaves our warehouse facility:
Shipping Method Estimated Transit Time Cost
Standard Shipping 7 - 12 Business Days Flat Rate / FREE on orders over $79
Expedited Shipping 3 - 5 Business Days Calculated at Checkout
Product Packaging & Shipping Notes:
Waterproof Cushions & Pillows: May be vacuum-sealed or compressed to reduce shipping volume and carbon
footprint. Please allow 24-48 hours after unpacking for cushions to fully expand to their original fluffiness.
Outdoor Area Rugs: Shipped tightly rolled or folded in heavy-duty protective sleeves. Any initial creases will smooth
out naturally within a few days of laying flat.
Protective Furniture Covers: Packaged in compact, weather-resistant storage bags for easy transit.
Split Shipments: Orders containing multiple items (e.g., a large outdoor rug combined with cushions) may be
dispatched in separate packages from different fulfillment centers to ensure faster delivery.
3. ORDER TRACKING
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number
and carrier link. Please allow up to 24-48 hours for the tracking information to update on the carrier's portal.
4. SHIPPING DESTINATIONS
We currently ship across North America, Australia, Europe, and select international regions. If your country is not
available at checkout, please contact our support team at [email protected] to inquire about custom
shipping options.
5. CUSTOMS, DUTIES, AND TAXES
Solstice Patio / LINX EQUITY PTY LTD is not responsible for any customs fees, import duties, or local taxes applied to
your order upon arrival. All fees imposed during or after shipping are the sole responsibility of the customer.
6. INCORRECT ADDRESS & UNDELIVERABLE PACKAGES
Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly
entered addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect address
or uncollected package, the customer will be responsible for re-shipping costs.
7. LOST, DAMAGED, OR STOLEN PACKAGES
If your order arrives damaged, or if your package is marked as delivered but you have not received it, please contact us
within 48 hours at [email protected] with your order number and photos/details. We will work with the
carrier to resolve the issue promptly.
Shipping Inquiries & Customer Support
If you have any questions regarding your shipment, please reach out to us:
Company Name: LINX EQUITY PTY LTD
Store URL: h5gm5i-gw.myshopify.com (Solstice Patio)
Address: 19 Niagara Ln, Melbourne VIC 3000, Australia
Email Support: [email protected]