Contact information
CONTACT US
Solstice Patio | Outdoor Living Accessories
At Solstice Patio, operated by LINX EQUITY PTY LTD, we are committed to providing premium customer care
and assistance. Whether you have questions regarding our waterproof cushions, outdoor rugs, protective furniture
covers, order status, or wholesale inquiries, our dedicated team is here to assist you.
STORE & CUSTOMER CARE
Brand / Store Name: Solstice Patio
Official Website: h5gm5i-gw.myshopify.com
Customer Service Email:
[email protected]
Support Operating Hours:
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Response Time: Within 24 hours
CORPORATE HEADQUARTERS
Operating Entity: LINX EQUITY PTY LTD
Registered Business Address:
19 Niagara Ln, Melbourne VIC 3000, Australia
Country: Australia
Primary Business Activity: E-Commerce
Retailing of Premium Outdoor Living Accessories
CUSTOMER SUPPORT CHANNELS BY PRODUCT LINE
Product Line / Inquiry Type Inquiry Focus Contact Email
Waterproof Cushions &
Throw Pillows
Sizing guides, fabric care, water resistance specs,
custom inserts
Outdoor Area Rugs Material durability, deck/patio placement,
maintenance & cleaning
Patio Furniture Protective
Covers
Custom sizing, weather-proofing rating, fitment
verification
Orders, Returns & Refunds Order tracking, shipping updates, exchanges,
defect reporting
Important Customer Support Note:
For faster resolution regarding existing orders, please include your Order ID Number, full name used at checkout,
and detailed photographs or videos (if inquiring about damaged or incorrect shipments) when reaching out to our
email support team.
FREQUENTLY CONTACTED TOPICS
1. How quickly will I receive a response to my email inquiry?
Our customer support team responds to all incoming emails within 24 business hours. Response times may be slightly
extended during holiday seasons and major promotional events.
2. How do I request assistance with custom sizes for patio covers or cushions?
Send an email to our support team with exact dimensions (length, width, height) of your outdoor furniture, preferably with
photos attached, so our team can recommend the optimal size.
3. What should I do if my shipment arrives damaged or incomplete?
Please contact us within 48 hours of package delivery at [email protected] with your order details and clear
photo evidence for an immediate replacement or refund.