Refund policy

RETURN & REFUND POLICY
Solstice Patio | Outdoor Living Accessories

Brand/Store: Solstice Patio (h5gm5i-
gw.myshopify.com)

Operating
Entity:

LINX EQUITY PTY LTD

Address: 19 Niagara Ln, Melbourne VIC

3000, Australia

Support Email: [email protected]

At Solstice Patio, operated by LINX EQUITY PTY LTD, we take pride in crafting high-quality outdoor accessories
—including waterproof outdoor cushions & pillows, durable outdoor rugs, and heavy-duty patio furniture protective
covers. We want you to be completely satisfied with your purchase. If you need to return an item, please review our
standard policies below.
1. 30-DAY RETURN WINDOW
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a
return.
2. ELIGIBILITY CRITERIA FOR RETURNS
To be eligible for a return, your item must meet the following conditions:
The product must be in its original, unused, unwashed, and undamaged condition.
The item must remain in its original packaging with all attached tags, care labels, and documentation.
Proof of purchase (order confirmation, invoice number) is required for all returns.
Category-Specific Return Guidelines:
Waterproof Cushions & Throw Pillows: Must be free from outdoor dirt, stains, pet hair, moisture, or scents.
Hygiene/protective seals must remain intact.
Outdoor Area Rugs: Must be unrolled on clean surfaces, unused, and refolded/rolled in their original protective
sleeve.
Furniture Covers: Must be clean, folded neatly, and free from weather residue, dirt, or signs of installation
testing outdoors.

3. NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
Clearance, final sale, or deeply discounted promotional items.
Custom-made or personalized outdoor covers/cushions.
Products showing obvious signs of outdoor weather exposure, mold, sun bleaching from extended use, or
misuse.

4. HOW TO INITIATE A RETURN
Contact our customer support team at [email protected] with your Order ID, proof of purchase,
and reason for return. Attach photos/videos if the item is damaged or defective.
Once approved, we will send you detailed return shipping instructions and the return warehouse address.
Pack the item securely in its original packaging to avoid damage during transit.
Ship the parcel back using a trackable shipping service.
5. RETURN SHIPPING COSTS & FEES

Reason for Return Shipping Cost Responsibility

Restocking
Fee

Defective, Damaged, or Wrong Item
Delivered

Paid by Solstice Patio (Prepaid shipping label
provided)

None

Customer Change of Mind / Wrong Size
Selected

Paid by Customer (Non-refundable original shipping
fee)

None

6. DAMAGES, DEFECTIVES, AND ORDER ISSUES
Please inspect your package upon arrival. If your item is defective, damaged in transit, or if you receive the wrong
product, please contact us within 48 hours of delivery. We will promptly arrange for a replacement or a full refund
at no extra cost to you.
7. REFUNDS & PROCESSING TIME
Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection
of your refund.
If approved, your refund will be processed automatically to your original payment method.
Please allow 5 to 10 business days for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is due to a merchant error.
8. ORDER CANCELLATIONS & MODIFICATIONS
Orders can only be canceled or modified within 2 hours of order placement. Once an order enters our fulfillment
system or has been shipped, it cannot be canceled; you may proceed with a standard return upon receipt.
Need Assistance? Contact Us
Company Name: LINX EQUITY PTY LTD
Store URL: h5gm5i-gw.myshopify.com (Solstice Patio)
Address: 19 Niagara Ln, Melbourne VIC 3000, Australia
Email Support: [email protected]